Privacy and Cookie Statement

Privacy and cookie statement

This statement explains how we process personal data of visitors to the www.clickforest.com website, in accordance with Belgian and European privacy legislation (GDPR).

1. Who is responsible for the processing?

The entity responsible for processing your personal data is:
Manon BV
Zwarte Leeuwstraat 78A, 2820 Bonheiden
Company number: BE0549.803.522
Email: privacy@clickforest.com

2. For what purposes do we process your data?

We process your personal data exclusively for the following purposes and on the following legal bases:

Purpose	Legal Basis
Processing your request or order	Necessary for the performance of a contract (Art. 6.1.b GDPR)
Management of complaints or disputes	Necessary for the performance of a contract (Art. 6.1.b GDPR)
Statistical analysis of website usage	Legitimate interest (Art. 6(1)(f) GDPR)
Website security and fraud prevention	Legitimate interest (Art. 6(1)(f) GDPR)
Newsletters and marketing communications	Your consent (Art. 6.1.a GDPR)
Manage your cookie preferences	Your consent (Art. 6.1.a GDPR)

3. What data do we collect?

Depending on your interaction with us, we may process the following personal data:

First name and last name
Email Address
Phone number
Preferences (e.g., cookie settings)
Content of communication with us
Marketing Permissions
Technical information via cookies (e.g., IP address, browser, pages visited)

When interacting via social media (such as Facebook, Instagram, LinkedIn), data may also be processed there. Always consult the privacy settings of the platform in question.

4. How do we protect your data?

We take appropriate technical and organizational measures to protect your data against loss, unauthorized access, modification, or disclosure.

5. How long do we retain your data?

We only retain your data for as long as necessary:

Data type	Retention period
Customer data (for accounting)	7 years + 1 year buffer period
Newsletter Subscriptions	Until cancellation
Online Accounts	Up to 6 months after unsubscribing, or 2 years of inactivity
Data for dispute resolution	Until the dispute is resolved + buffer period

6. Who do we share your data with?

We will never sell your data to third parties. We only work with trusted partners, such as:

IT and cloud providers
Payment and banking services
Logistics partners

Some of these partners are located outside the EU. In that case, we take extra precautions, such as using Standard Contractual Clauses (SCCs). You can request a copy of these safeguards via privacy@clickforest.com.

7. What are your rights?

You have the following rights regarding your personal data:

Right to access and rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object to processing
Right to object to direct marketing

You can exercise these rights by contacting us via privacy@clickforest.com, including your name. We may ask for proof of identity.

8. Cookies

Our website uses cookies and similar technologies. Upon your first visit, we will request your consent via a cookie banner.

Which cookies do we use?

Type	Goal	Tools
Necessary cookies	For basic website functionalities	-
Statistical cookies	Analyzing usage and performance	Google Analytics, Hotjar, LinkedIn Analytics, Optimizely
Marketing cookies	Show targeted ads on social media and search engines	Facebook Pixel, Google Ads, LinkedIn Ads
Social Media	Enable interaction with content	Facebook Connect, Twitter

You can change your cookie settings at any time via the ‘Cookie settings’ link at the bottom of our website.
You can also delete cookies via your browser settings.

9. Complaints?

If you have a complaint about how we handle your data, you can always contact us at privacy@clickforest.com.
You can also contact the Belgian Data Protection Authority:

Data Protection Authority
Drukpersstraat 35, 1000 Brussels
www.gegevensbeschermingsautoriteit.be
+32 (0)2 274 48 00
contact@apd-gba.be