Privacy and Cookie Statement

Privacy and cookie statement

This statement explains how we process personal data of visitors to the www.clickforest.com website, in accordance with Belgian and European privacy legislation (GDPR).

1. Who is responsible for processing?

The controller of your personal data processing is:
Manon BV
Zwarte Leeuwstraat 78A, 2820 Bonheiden
Ondernemingsnummer: BE0549.803.522
E-mail: privacy@clickforest.com

2. For what purposes do we process your data?

We process your personal data only for the following purposes and on these legal grounds:

Purpose	Legal Basis
Processing your inquiry or order	Necessary for the performance of a contract (Art. 6.1.b GDPR)
Management of complaints or disputes	Necessary for the performance of a contract (Art. 6.1.b GDPR)
Statistical analysis of website usage	Legitimate interest (Art. 6.1.f GDPR)
Website security and fraud prevention	Legitimate interest (Art. 6.1.f GDPR)
Newsletters and marketing communications	Your consent (Art. 6.1.a GDPR)
Managing your cookie preferences	Your consent (Art. 6.1.a GDPR)

3. What data do we collect?

Depending on your interaction with us, we may process the following personal data:

Name and first name
Email address
Phone number
Preferences (e.g., cookie settings)
Content of communication with us
Permission for marketing
Technical information via cookies (e.g., IP address, browser, pages visited)

When interacting via social media (such as Facebook, Instagram, LinkedIn), data may also be processed there. Always consult the privacy settings of the relevant platform.

4. How do we protect your data?

We take appropriate technical and organizational measures to protect your data from loss, unauthorized access, alteration or disclosure.

5. How long do we keep your data?

We keep your data only as long as necessary:

Data Type	Retention period
Customer data (for accounting purposes)	7 years + 1 year buffer period
Newsletter subscriptions	Until deregistration
Online accounts	Up to 6 months after disenrollment, or 2 years of inactivity
Data in case of dispute	Until the dispute is resolved + buffer period

6. With whom do we share your data?

We never sell your data to third parties. We only work with trusted partners, such as:

IT and cloud providers
Payment and banking services
Logistic partners

Some of these partners are located outside the EU. In that case, we take extra precautions, such as the use of Standard Contractual Clauses (SCCs). You can receive a copy of these safeguards upon request at privacy@clickforest.com.

7. What are your rights?

You have the following rights regarding your personal data:

Right of inspection and correction
Right of removal
Right to restriction of processing
Right to transferability
Right to object to processing
Right to object to direct marketing

You can exercise these rights by contacting us at privacy@clickforest.com, stating your name. We may ask for proof of identity.

8. Cookies

Our website uses cookies and similar technologies. On your first visit, we ask for your consent via a cookie banner.

What cookies do we use?

Type	Target	Tools
Necessary cookies	For basic website functionality	-
Statistical cookies	Analyzing usage and performance	Google Analytics, Hotjar, LinkedIn Analytics, Optimizely
Marketing Cookies	Showing targeted ads on social media and search engines	Facebook Pixel, Google Ads, LinkedIn Ads
Social media	Enabling interaction with content	Facebook Connect, Twitter

You can change your cookie settings at any time using the "Cookie Settings" link at the bottom of our website.
You can also delete cookies via your browser settings.

9. Complaints?

Do you have a complaint about how we handle your data? You can always contact us at privacy@clickforest.com.
In addition, you can also contact the Belgian Data Protection Authority:

Data Protection Authority
Press Street 35, 1000 Brussels
www.gegevensbeschermingsautoriteit.be
+32 (0)2 274 48 00
contact@apd-gba.be