24/7 support with smart chatbots
Automate your customer service via chat and email. We connect everything to your CRM so you never miss a question.
Always open, without extra staff.
Chatbot: smart customer service without waiting times
Handle 80% of your support tickets automatically with AI chatbot and email automation. 24/7 availability, integrates with your CRM, and learns from every interaction.
- Result: 80% fewer support tickets and 24/7 availability without extra staff
- Timeline: Chatbot live within 2-3 weeks, email automation within 4 weeks, followed by continuous optimization
- Includes: Website chatbot, email handling, CRM integration, FAQ system, and monthly optimization
- Investment: €4,500 setup (one-time) + €300/month maintenance and optimization
What is an AI chatbot for customer service?
An AI chatbot is a virtual assistant on your website that answers questions, solves problems, and redirects customers - 24/7 without human intervention. Combined with email automation, the system handles 80% of support before it reaches your team. It integrates seamlessly with your CRM and continuously learns.
24/7 availability
Customers receive immediate answers, even outside office hours
Scalable without additional staff
Grow your customer base without needing extra support staff
Continuously learns
Gets smarter with every interaction and new FAQ
Do you recognize these support challenges?
Too many repetitive questions
Your team answers the same questions 50 times a week. Where is my order? How do I reset my password? What are the opening hours? Pure waste of time.
Long response times
Customers wait hours or days for a response. No one is available in the evenings or on weekends. Meanwhile, prospects are turning to competitors.
Support doesn't scale
More customers mean more support pressure, which means more staff. You're growing, but support costs are constantly increasing. This is not a scalable model.
What an AI chatbot delivers
Concrete results after 3 months of implementation and optimization
Our 3-layer chatbot approach
Website Chatbot
Live chat widget that directly answers frequently asked questions. It escalates complex cases to your team with full context.
Email Automation
Incoming emails are scanned, categorized, and automatically answered. Only complex questions reach your team.
CRM Integration
Every interaction is logged in your CRM. Your sales team sees a complete customer history for better follow-up.
What our AI chatbot does for you
From simple FAQs to complex support flows - fully automated
Answers frequently asked questions instantly - FAQ database with 100+ questions about products, shipping, returns, accounts, and technical support. Instant answers without waiting.
Order status and tracking info - Linked to your e-commerce platform. Customers can track their orders themselves without burdening your team.
Smart routing to the right team - Complex questions are automatically routed to sales, technical questions to tech support, and complaints to customer success - with full context.
Email handling on autopilot - Incoming support emails are scanned, categorized, and where possible, automatically answered with template responses.
Multilingual support possible - Chatbot speaks Dutch, French, and English. Automatic language detection and answers in the customer's language.
Learns from every interaction - Unanswered questions are logged. We add new FAQs monthly based on data and feedback.
"Our chatbot now handles 85% of support. Our team only focuses on complex cases and sales conversations. We've gone from 4 to 2 FTEs without loss of quality."
— Operations Manager, e-commerce webshop
From setup to 24/7 support in 4 weeks
Fast implementation with zero downtime - your current support continues to operate
Week 1: Data collection & FAQ setup
We analyze your most frequently asked questions from email, chat history, and support tickets. We build the first 50-100 FAQs with answers.
Week 2-3: Chatbot development & integration
The chatbot is built, tested, and integrated into your website. Integration with CRM, helpdesk tools, and other systems is set up.
Week 4: Go-live & team training
The chatbot goes live with monitoring. Your team learns how to manage the chatbot, update FAQs, and monitor performance.
Month 2+: Optimization & expansion
Monthly optimization: adding new FAQs, refining flows, expanding email automation. Continuous improvement based on data.
What's included in the chatbot implementation
Complete setup, integration, and monthly optimization - all included
Custom chatbot development
Fully custom-built chatbot in your brand's style. Not a standard template, but tailored to your processes and language.
100+ FAQ database setup
We build the initial FAQ database based on your support history. Including answers, variations, and search terms.
Full tool integration
Integration with CRM (HubSpot, Pipedrive), helpdesk (Zendesk, Intercom), e-commerce platform, and other systems you use.
Email automation setup
Automatic email handling with smart routing. The support inbox is scanned and filtered, with 60-70% handled automatically.
Team training & documentation
Your support team learns to manage the chatbot, add FAQs, and interpret performance. Full documentation included.
Monthly optimization
Each month, we analyze performance, add new FAQs, and refine flows. The chatbot continuously gets smarter.
Which companies benefit from an AI chatbot
These profiles achieve the best results from automated support
- E-commerce webshops with many repetitive questions about shipping, returns, products, and orders
- Scale-ups that are growing in customers but do not want to grow proportionally in support FTEs
- B2B companies with long sales cycles where prospects have many questions before purchase
- Support teams overwhelmed by tickets, 70%+ of which are repetitive and simple to automate
- International companies that want to offer 24/7 support in multiple languages without night shifts
Not suitable for: Companies with highly complex, unique support questions requiring human expertise. Or organizations with fewer than 50 support tickets per week – in which case manual handling is more efficient.
Why our chatbot solution works
Instant answers increase conversion - Customers who receive immediate answers convert 35% better. No waiting time = less bounce.
Scales without extra costs - 100 or 1000 chats per day, costs remain the same. Grow without linearly increasing support costs.
24/7 without night shifts - Customers in different time zones or shopping in the evening? The chatbot is always available without personnel costs.
Consistent quality - Every customer receives the same correct answer. No bad days, no variation in knowledge among team members.
Data insights about customers - See which questions are asked most frequently. Identify product issues, improve FAQ, optimize website.
Team focuses on real support - No more wasting time on "where is my order." Focus on complex cases and customer satisfaction.
What customers say after implementation
"We went from an average response time of 6 hours to 30 seconds. The chatbot handles 82% without escalation. Our support team went from 4 to 2 people."
Since we implemented the chatbot, our conversion rate has improved by 23%. Customers receive immediate answers and make purchases faster. Plus, it saves our team a huge amount of time.
Ready to automate your support?
Schedule a free demo and discover how an AI chatbot can handle 80% of your support
Frequently asked questions about AI training & adoption
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Standard implementation takes 2-3 weeks. Week 1: Building the FAQ database. Weeks 2-3: Chatbot development and testing. If you're in a hurry, we can accelerate to 10 business days, but this allows less time for fine-tuning, and quality may be affected.
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The chatbot automatically escalates to your support team with the full conversation context. Your team will see the question in your helpdesk tool or via email. Each week, we analyze which questions could not be answered and add them to the FAQ database.
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The standard service is text-based chat on your website and email automation. Voice/phone integration is possible but more complex and expensive (custom development). For 95% of support cases, chat is sufficient, and customers often prefer it over calling.
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Yes, the chatbot can handle more complex workflows such as: "Send me a quote for product X," "Book a demo with sales," or "Escalate this technical issue." For highly specialized B2B questions (requiring deep product knowledge), you route them to your team.
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Approximately 1-2 hours monthly: adding new FAQs, reviewing performance, analyzing exceptions. We handle the technical updates and optimizations (included in the €300/month). You focus on content improvements and business logic.
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Both. The chatbot can recommend products, guide customers to relevant pages, and even send direct links to checkout. For e-commerce, the bot can function as a shopping assistant. For B2B, the bot can qualify leads and book demos with sales.
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We integrate with all major helpdesk platforms: Zendesk, Intercom, Freshdesk, HubSpot Service Hub. The chatbot can create tickets, update contacts, and log conversations. If you have a less common tool, we first check if API integration is possible.
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We carefully build the FAQ database with your input. 2) A 1-week testing phase before go-live. 3) The bot says "I'm not sure, let me connect you" if the confidence score is too low. 4) Monthly review of conversations to find and fix errors.
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Yes, the chatbot widget is fully customizable: colors, logo, fonts, page position, welcome message. We tailor it to your website design. It feels like an integral part of your website, not a foreign tool.
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Perfect use case. For Black Friday, summer sales, or other peak periods, we temporarily add extra FAQs. After the season, we remove them again. The chatbot automatically scales with volume – no extra staff needed during peak periods.
Discover our 4 AI services
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ClickForest's 3 Core Services
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Webshop setup, conversion optimization, marketing, and technical maintenance. From launch to scaling.
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Marketing automation, content production, chatbot, and ad creation. Concrete AI services with direct output and measurable time savings.