80% fewer support tickets with AI
Chatbot and email automation. 24/7 availability, CRM integration, live within 3 weeks.
30-minute live demo, no obligations
Chatbot: smart customer service without waiting times
Automatically handle 80% of your support tickets with an AI chatbot and email automation. Available 24/7, integrates with your CRM, and learns from every interaction.
- Result: 80% fewer support tickets and 24/7 availability without extra staff
- Timeline: Chatbot live within 2-3 weeks, email automation within 4 weeks, followed by continuous optimization
- Includes: Website chatbot, email handling, CRM integration, FAQ system, and monthly optimization
- Investment: €4,500 setup (one-time) + €300/month maintenance and optimization
What is an AI chatbot for customer service?
An AI chatbot is a virtual assistant on your website that answers questions, solves problems, and directs customers - 24/7 without human intervention. Combined with email automation, the system handles 80% of support requests before they reach your team. It integrates seamlessly with your CRM and continuously learns.
Available 24/7
Customers receive instant answers, even outside office hours
Scalable without FTE
Grow in customers without extra support staff
Continuously learns
Becomes smarter with every interaction and new FAQ
Do you recognize these support challenges?
Too many repetitive questions
Your team answers the same questions 50x per week. Where is my order? How do I reset my password? What are the opening hours? Pure waste of time.
Long response times
Customers wait hours or days for an answer. No one is available in the evenings and weekends. Meanwhile, prospects are going to the competition.
Support doesn't scale
More customers = more support pressure = more staff needed. You grow, but support costs more and more. Not a scalable model.
What an AI chatbot delivers
Concrete results after 3 months of implementation and optimization
Our 3-layer chatbot approach
Website Chatbot
Live chat widget that directly answers frequently asked questions. Escalates complex cases to your team with complete context.
Email Automation
Incoming emails are scanned, categorized, and automatically answered. Only complex questions reach your team.
CRM Integration
Every interaction is logged in your CRM. Your sales team sees complete customer history for better follow-up.
What our AI chatbot does for you exactly
From simple FAQs to complex support flows - fully automated
Answers frequently asked questions instantly - FAQ database with 100+ questions about products, shipping, returns, account, and technical support. Instant answer without waiting.
Order status and tracking info - Link with your e-commerce platform. Customers can track their order themselves without burdening your team.
Smart routing to the right team - Complex questions automatically go to sales, technical questions to tech support, complaints to customer success - with complete context.
Email handling on autopilot - Incoming support emails are scanned, categorized, and automatically answered with template responses where possible.
Multilingual support possible - Chatbot speaks Dutch, French, and English. Automatic language detection and answers in the customer's language.
Learns from every interaction - Unanswered questions are logged. We add new FAQs monthly based on data and feedback.
"Our chatbot now handles 85% of support. Our team only focuses on complex cases and sales conversations. We went from 4 to 2 FTE without loss of quality."
— Operations Manager, e-commerce webshop
From setup to 24/7 support in 4 weeks
Fast implementation with zero downtime - your current support keeps running
Week 1: Data collection & FAQ building
We analyze your most frequently asked questions from email, chat history, and support tickets. Build the first 50-100 FAQs with answers.
Week 2-3: Chatbot development & integration
Chatbot is built, tested, and integrated into your website. Linking with CRM, helpdesk tool, and other systems is set up.
Week 4: Go-live & team training
Chatbot goes live with monitoring. Your team learns how to manage the chatbot, update FAQs, and monitor performance.
Month 2+: Optimization & expansion
Monthly optimization: adding new FAQs, refining flows, expanding email automation. Continuous improvement based on data.
What's included in the chatbot implementation
Complete setup, integration, and monthly optimization - all included
Custom chatbot development
Fully custom-built chatbot in your corporate identity. Not a standard template, but tailored to your processes and language.
100+ FAQ database creation
We build the initial FAQ database based on your support history. Includes answers, variations, and search terms.
Full tool integration
Integration with CRM (HubSpot, Pipedrive), helpdesk (Zendesk, Intercom), e-commerce platform, and other systems you use.
Email automation setup
Automatic email handling with smart routing. Support inbox is scanned and filtered, with 60-70% handled automatically.
Team training & documentation
Your support team learns to manage the chatbot, add FAQs, and interpret performance. Full documentation included.
Monthly optimization
Each month, we analyze performance, add new FAQs, and refine flows. The chatbot continuously gets smarter.
For which companies does an AI chatbot work
These profiles get the most results from automated support
- E-commerce webshops with many repetitive questions about shipping, returns, products, and orders
- Scale-ups that are growing in customers but don't want to grow proportionally in support FTEs
- B2B companies with long sales cycles where prospects have many questions before purchase
- Support teams that are drowning in tickets, of which 70%+ are repetitive and simple to automate
- International companies that want to offer 24/7 support in multiple languages without a night shift
Not suitable for: Companies with very complex, unique support questions that require human expertise. Or organizations with fewer than 50 support tickets per week - manual handling is more efficient in that case.
Why our chatbot solution works
Instant answers increase conversion - Customers who receive immediate answers convert 35% better. No waiting time = less bounce.
Scales without extra costs - 100 or 1000 chats per day, costs remain the same. Grow without linearly increasing support costs.
24/7 without night shifts - Customers in other time zones or shopping in the evening? Chatbot is always available without personnel costs.
Consistent quality - Every customer gets the same correct answer. No bad days, no variation in knowledge between team members.
Data insights about customers - See which questions are asked most often. Identify product problems, improve FAQ, optimize website.
Team focuses on real support - No more time wasted on "where is my order". Focus on complex cases and customer satisfaction.
What customers say after implementation
"We went from an average response time of 6 hours to 30 seconds. The chatbot handles 82% without escalation. Our support team has gone from 4 to 2 people."
"Since we implemented the chatbot, our conversion rate has improved by 23%. Customers get immediate answers and buy faster. Plus, huge time savings for our team."
Ready to automate your support?
Schedule a free demo and discover how an AI chatbot can take over 80% of your support
Frequently asked questions about AI training & adoption
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Standard implementation takes 2-3 weeks. Week 1: Building FAQ database. Week 2-3: chatbot development and testing. If you're in a hurry, we can speed it up to 10 working days, but there will be less time for fine-tuning and the quality may suffer.
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The chatbot automatically escalates to your support team with full context of the conversation. Your team sees the question in your helpdesk tool or via email. Every week we analyze which questions could not be answered and add them to the FAQ database.
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The standard service is text-based chat on your website and email automation. Voice/telephone integration is possible but more complex and expensive (custom development). For 95% of support cases, chat is sufficient and customers often prefer it over calling.
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Yes, the chatbot can handle more complex workflows such as: "Send me a quote for product X", "Book a demo with sales" or "Escalate this technical problem". For highly specialized B2B questions (that require deep product knowledge) you route through to your team.
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Monthly, approximately 1-2 hours: adding new FAQs, reviewing performance, analyzing exceptions. We handle the technical updates and optimizations (included in the €300/month). You focus on content improvements and business logic.
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Both. The chatbot can recommend products, direct customers to relevant pages, and even send direct links to checkout. For e-commerce, the bot can act as a shopping assistant. For B2B, the bot can qualify leads and book demos with sales.
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We integrate with all major helpdesk platforms: Zendesk, Intercom, Freshdesk, HubSpot Service Hub. The chatbot can create tickets, update contacts, and log conversations. If you have a lesser-known tool, we'll first check if API integration is possible.
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We carefully build the FAQ database with your input. 2) Testing phase of 1 week before go-live. 3) The bot says "I'm not sure, let me connect you" if the confidence score is too low. 4) Monthly review of conversations to find and fix errors.
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Yes, the chatbot widget is fully customizable: colors, logo, fonts, position on the page, welcome message. We'll match it to your website design. It feels like part of your website, not a foreign tool.
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Perfect use case. For Black Friday, summer sales, or other peaks, we temporarily add extra FAQs. After the season, we remove them again. The chatbot automatically scales with volume - no extra staff needed during peak periods.
Discover our 4 AI services
From content to support: concrete AI services with direct output and measurable results